Record a Customer Payment

Use Customer Payment Entry to record money received from a customer into a bank or cash account.

Before you begin

  • Confirm the customer, receipt date, amount, currency, bank account, and external reference.
  • Identify the invoices or credit notes the receipt should settle.
  • Confirm any payment discount is authorized.

Record the payment

  1. Select the Customer.
  2. Select the receiving Bank Account.
  3. Enter the receipt Date, Reference, and Amount.
  4. Enter an approved discount only when applicable.
  5. Add a memo that will help another user identify the receipt.
  6. Review the amount and currency, then click Process Payment.
  7. Open the resulting payment record and confirm the bank and customer entries.

Allocate the payment

If the payment was not allocated automatically, use Allocate Customer Payment or Credit Note to match it to the correct invoices.

Important: Allocation changes which invoices appear outstanding, but it does not create another bank receipt. Do not enter a duplicate payment to correct an allocation mistake.

Verify the result

  • Customer Transactions shows the payment once.
  • The payment is applied to the intended invoice or remains clearly unapplied.
  • The selected bank account increased by the expected amount.