Quote to Cash

Use this workflow to move from a customer request to a fully settled receivable.

Before you begin

• The customer and at least one branch must exist.
• Item prices, tax settings, sales type, payment terms, and inventory locations should be configured.
• Confirm that the customer is active and within the permitted credit policy.

Workflow

1. Set up the customer. Create or review Customers and Customer Branches.
2. Prepare a quotation. Use New Sales Quotation Entry when the customer needs a formal offer.
3. Confirm the sale. Create a Sales Order or convert the accepted quotation according to your process.
4. Deliver the items. Use Deliver Items for a Sales Order. A partial delivery leaves the remaining quantity open.
5. Create the invoice. Use Issue an Invoice for a Delivery Note.
6. Record the receipt. Enter the amount in Customer Payment Entry.
7. Match the payment. Use Allocate Customer Payment or Credit Note when the payment was not allocated automatically.

Verify the result

• The order and delivery inquiries show no unexpected outstanding quantity.
• The customer transaction inquiry shows the invoice and payment.
• The allocation inquiry shows the payment applied to the correct invoice.
• Inventory and General Ledger balances reflect the completed documents.

Corrections

• Use a customer credit note for an invoicing correction or approved return.
• Do not enter a second payment to fix an allocation error; correct the allocation instead.
• Follow your organization's voiding or reversal procedure for posted documents.